The hotel staff clearly let me know, in multiple cities, the rooms book with Hotwire are the basic rooms of the hotel. Around 2007-2008 I noticed a lot of hotels using hotwire were renovated, or under new management. Some of them were okay , some not. Overall, I give Hotwire a huge "thumbs down"!
Email to Hotwire:
"I am not happy with the Raddisson as a 3.5 star hotel.
This is not a 3.5 star hotel and I have stayed there via hotwire and will not be checking in for 2 days there. I was convienently disconnected with your customer care.
Thank you
xxxxxxx
Distinctive 3.5 Star Hotels
Examples: Hilton, Millennium, Crowne Plaza, plus other top brands and quality hotels.
- These distinctive establishments offer a higher level of service than most midscale properties, and larger or higher-quality rooms. The lobbies, public areas and exterior are also of higher quality than hotels with lower star ratings.
- These properties usually offer many of the features and amenities of upscale hotels, such as restaurants, room service, baggage handling, and a fitness or business center.
- These properties are frequently located near business centers, attractions or upscale residential areas.
Midscale 3-Star Hotels
Sample 3-star Room*
Examples: Doubletree, Radisson, Holiday Inn, plus other top brands and quality hotels.
- These midscale establishments place a greater emphasis on style, comfort and personalized service than hotels with lower star ratings.
- These full-service properties usually feature traditional lobby decor, baggage assistance, on-site dining, room service and a gift shop.
- Additional onsite amenities -- such as a business center or fitness center -- may also be available.
End result I received a Hotwire.com mug in the mail.....
This is not a 3.5 star hotel and I have stayed there via hotwire and will not be checking in for 2 days there. I was convienently disconnected with your customer care.
Distinctive 3.5 Star Hotels
Examples: Hilton, Millennium, Crowne Plaza, plus other top brands and quality hotels.
- These distinctive establishments offer a higher level of service than most midscale properties, and larger or higher-quality rooms. The lobbies, public areas and exterior are also of higher quality than hotels with lower star ratings.
- These properties usually offer many of the features and amenities of upscale hotels, such as restaurants, room service, baggage handling, and a fitness or business center.
- These properties are frequently located near business centers, attractions or upscale residential areas.
Midscale 3-Star Hotels
Sample 3-star Room*
Examples: Doubletree, Radisson, Holiday Inn, plus other top brands and quality hotels.
- These midscale establishments place a greater emphasis on style, comfort and personalized service than hotels with lower star ratings.
- These full-service properties usually feature traditional lobby decor, baggage assistance, on-site dining, room service and a gift shop.
- Additional onsite amenities -- such as a business center or fitness center -- may also be available.
End result I received a Hotwire.com mug in the mail.....
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